Dialogo | NIVULA SA

Hello Mr Smith, it’s lovely to hear from you again. Would you like us to book the same room as last time?

- DIALOGO AGENT

Thanks to the INTELLIGENT INTERFACE, DIALOGO allows you to personalize your response for every incoming call or enquiry.

WHEN A CALL COMES IN, DIALOGO DISPLAYS USEFUL INFORMATION ABOUT THE CUSTOMER, with both new and repeat customers.

Here is an example:
The interface recognizes the client’s nationality and can answer in the right language

DIALOGO supports and

EMPOWERS THE PERSON

ANSWERING THE CALLS and thanks

to the use of a PERSONALIZED SCRIPT, they are placed in an optimal position to lead the conversation right up to making a booking.

Through recognition and AI,

DIALOGO AUTOMATICALLY SORTS CALLS that are for other offices, saving agents time when they are busy with bookings.

Dialogo is a MULTICHANNEL COMMUNICATION system

Dialogo’s intelligent interface allows you to respond to enquiries through all channels and provides detailed page with information about the customer who is interested in booking.

The agent is always ready to respond to any request.

DOWNLOAD THE REPORT

LESS WAITING TIME FOR THE CUSTOMER,

GREATER CHANCE THEY WILL BOOK.

If the waiting time is too long,
Dialogo will call the customer back when the first agent becomes available, avoiding unnecessary waiting time.

To improve response times, Dialogo supports hotels by providing:

EXPERT NIVULA

AGENTS

SCRIPTS AND TEMPLATES
FOR THE AGENTS

AI AND CHAT BOT

Dialogo is a service that provides the company with tools to increase the percentage and profitability of bookings.

DURING THE CALL:

Dialogo provides a script that is based on the information received during the call, integrated with the customer’s information present in the PMS.

The person answering the call, reads out the relevant information based on what the customer asks for,

making the process smoother and more productive.

AFTER THE CALL:
Dialogo provides a summary of the information collected during the call.

It suggests a quote based on a constantly updatable model to maximize the conversion of enquiries into bookings.

It creates a log of all the actions carried out during the call with the customer.

From enquiry to booking
in just a few steps

CALL

CHAT

REPLY:

the agent replies right away or Dialogo calls the customer back.

REPLY:

Chatbot replies to the customer’s questions up to making a reservation or passes the call to an agent.

QUOTe:

they are supported by a script that summarizes the conditions and allows you to send a quote with one click

QUOTe:

Artificial Intelligence helps the customer build a ‘tailor-made’ quote.

DEAL:

Automatically adds the

booking to the PMS.

DEAL:

Automatically adds the

booking to the PMS

BUSINESS INTELLIGENCE:

Once the booking has been handled and confirmed, Dialogo uses the data collected from all the enquiries and makes them accessible through graphs and analytics, with the aim to:

Improve the customer’s experience when contacting the hotel

Support

the agents

Streamline the

use of internal resources

Chatbot completes this

sequence independently
or passes the information collected to an agent!

Tracking every action allows you to constantly improve your results!

WITH DIALOGO MY GUESTS ARE MORE SATISFIED AND BOOKINGS HAVE INCREASED.

- RUGGERO CARPINO - ALGILÀ ORTIGIA CHARME HOTEL, SIRACUSA

We have prepared exclusive content for those who wish to have a better understanding of the analytical instruments of Dialago.

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