DMA - Digital Management Agreement

The impact for Hotels and Groups with Nivula MA - Management Agreement

Nivula MA - Management Agreement guarantees support for owners and hotel managers during the phases of:

 

 

Nivula MA - Management Agreement, during the launch phase of a new structure is prepared to support owners and managers:

  • in defining the project and rates, guaranteeing that opening deadlines are absolute, as well as assisting with forecasting and the establishment of a definitive business plan, sharing the results;

  • in determining market position and drafting a marketing plan which aims to obtain the best ADR (Average Daily Rate) and employment rates; 

  • during negotiations with banks regarding contracts for POS terminals and online payments, linen suppliers and room cleaning, ensuring that the best conditions are obtained to maximise profitability of the new structure;

  • in the creation of logos, corporate identity, branding and the registration of intellectual property and internet domains, preparing the Hotel to meet the expectations and vision of potential customers;

  • in concluding contracts with OTA (Online Travel Agencies): Booking.com, Expedia etc. as well as with tour operators for offline sales, establishing a lasting, controllable relationship with sustainable conditions from the start

  • in the activation of software to schedule shifts and record attendance, ensuring the staff are always managed effectively and efficiently.

 

Nivula MA - Management Agreement, handles training of employees and staff:

  • instruction on interacting with customers, managing guest services and in the use of Nivula's available tools, making the staff the first and most effective business card for the structure

  • on electronic communication methods in line with Public Security as established by Article 109 of T.U.L.P.S..

 

Nivula MA - Management Agreement supports operational management dealing with:
 

  • installation and configuration of Clock PMS+ Cloud management software, connection to the WBE (Web Booking Engine), online banking services for online payments and the creation of price lists in the management program to give the hotel essential instruments needed for effective management from the first day of operation;

  • creation of a website - with integrated direct booking, as on Hotel Nivula - and creation of Google My Business, which allows you to channel the maximum number of bookings through the  Booking Engine allowing the hotel to avoid expensive OTA commission fees;

  • optimisation of the website based on SEO (Search Engine Optimization) criteria to ensure those who are looking for your hotel online find it easily, with all of the information needed to book;

  • integration of the Channel Manager with the OTA (Online Travel Agencies) (like Expedia.com, Booking.com etc.), permitting management of rates and promotions, from a single point, no matter where they are published;

  • installation and configuration of the Nivula Cockpit to monitor every aspect;

  • set up the e-mail server, response models and logins, guaranteeing immediate functionality;

  • thanks to Nivula Dialogo, responding to customer requests and reservations by email and telephone has never been easier, permitting the highest possible rate of conversion from potential requests to reservations;

  • oversee Revenue management. With the support of Nivula Cockpit it is possible to manage the rates and content of available offers to obtain maximum revenue;

  • prepare the sending of post-stay satisfaction questionnaires, manage and coordinate the hotel's image with campaigns on social media and request reviews on Tripadvisor and OTA to effectively monitor reputation across all channels;

  • activate Nivula Security to verify the quality and security of the IT network, giving indications of any needed modifications to the infrastructure of the Internet network, firewall, VoIP PBX, customer WiFi network, DSL connections, and LTE backup, guaranteeing that all services are secure against hacking attacks, whether they target the network and or stored data.

Leaving the property owner or manager with:

  • staff selection and hiring;

  • management of online reputation (responding to reviews, customer complaints, refunds, etc.);

  • the organisation of ancillary services for customers (babysitting, kindergarten, airport transfers, day-trips, bicycle rentals, advance booking for guided tours or shows, etc.);

  • control of legal documentation: licence, HCCP, safety 626, fire prevention, etc.

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