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Do you own a 3-, 4-, or 5-star hotel? You’ve invested in the design of your rooms, carefully selected your staff, and offer guests all the services they need—yet your online reputation doesn’t reach 5 stars
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It seems that guests don’t fully perceive your true value
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Are you sure you’re communicating the value of your properties in the best possible way?
Very often, the issue isn’t what we do, but how we communicate it
Reputation, a guest feedback collection and analysis platform that helps you improve rankings through review management
Knowing how to leverage reviews in your favor allows you to be guided by guest inputs to improve your hotel's performance
Organize & Informs
One tool to collect all guest feedbacks, from any source, without dispersing information
Analyzes
reputation and quality, by analyzing reviews, real-time feedback, and questionnaires using Business Intelligence tools for a data-driven approach to decision-making
Reward
your staff by motivating them with rating-based incentives through JackPot: Nivula Reputation’s integrated feature for rating-based incentives. Monitor performance and discover which staff members are making the biggest impact on guest feedback.
Suggests
What aspects to improve, what actions to take and with what priority
Connects
When integrated with the PMS, it makes it easier to identify which customer left which review
Highlight
your guests’ best experiences by quickly sharing them on social media with just one click on Share
Jackpot
Discover all the additional functions included in Reputation
Quickfeed
Active management of guest feedbacks
With a QR code placed in each room, or in the hotel, the guest can easily access the platform from their mobile phone
Through an intuitive and clear interface you can test the level of customer satisfaction and give the hotel staff the opportunity to intervene in real-time on any given issue or direct the guest in reviewing the property positively
QuickFeed allows the facility to intervene immediately without passively receiving negative guest feedback
Improves rating on external sites
And in case of positive evaluation, it invites the user to leave a review on public site (about 60% do!)
Reports
Negative comments and with timely alerts, invites staff to handle them
Increases
The number of positive reviews while decreasing comments from dissatisfied customers
Multitasking
Allows the consultation of the breakfast or dinner menus, list of hotel services, in the same tool with which it collects reviews
Active management of guest feedbacks
With a QR code placed in each room, or in the hotel, the guest can easily access the platform from their mobile phone
Through an intuitive and clear interface you can test the level of customer satisfaction and give the hotel staff the opportunity to intervene in real-time on any given issue or direct the guest in reviewing the property positively
QuickFeed allows the facility to intervene immediately without passively receiving negative guest feedback
Reports
Negative comments and with timely alerts, invites staff to handle them
Reports
Negative comments and with timely alerts, invites staff to handle them
QuickFix
After-stay questionnaires
Asks for specific and targeted opinions on aspects to be improved which allow to maintain the direct connection with the customer
Targeted surveys on the stay
Customer contact
Integrated Analytics
between public reviews and private surveys on the Cockpit of Business Intelligence
Survey
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