Security

The impact of Nivula Cybersecurity for hotels and groups

The network for each Hotel, like all computer networks, is exposed to the risk of fraudulent use by malicious users. In addition, anyone can be at risk of attacks from Ransomware and the consequent ransom demands.

Hotel owners and managers, for obvious reasons, are among the most vulnerable targets. 

The most frequent form of dishonest use is one in which the network is exposed to outward attacks:

  • the "file carrier";

  • the "anonymisation" of fraudulent activities including:

    • phishing;

    • distribution of malware;

    • spamming;

... and those directed inward:

  • against the structure of the hotel itself (towards the administration, for example, which manages sensitive data for the business and customer data);

  • against clients connected to the WiFi network, their passwords, and personal information. 

These harmful practices are potentially damaging for the structure, for company image, and for customers have a common entry point: insufficient attention to the aspects of Cybersecurity (computer security).

Nivula Cybersecurity on behalf of hotel owners and managers:

  • analyses the situation of the IT network, highlighting any eventual weaknesses, implements reorganisation and maintenance needed to prevent service outages, risk of computer seizure, and image damage, further limiting legal liability that these aspects entail;

  • constant controls of the Hotel network, guaranteeing that it cannot easily be used for a scope outside of those for which it was installed;

  • indicates which procedures and instruments (Clock PMS+ Cloud, E-mail, Channel Manager, Provider) can be used to protect the sensitive data of the Hotel against theft or use in criminal operations;

  • trains staff to utilise security procedures, ensuring that the first line of defence is not only a matter of technology but that the personnel are trained and able to recognise and avoid risks;

  • considers security to be an organisational fact, which must be defined jointly with your goals in mind as part of a Plan B, which stands for "Business Continuity", which allows you to react to possible attacks while minimising the consequences;

  • support for necessary action and continual monitoring to ensure a WiFi network which is simultaneously secured, managed, encrypted, up to date, monitored, and isolated from other Hotel networks. In summary, a network which has all the aspects your customers expect, but which through heightened security measures is  more protected from fraudulent attacks when compared to a standard network.

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