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CHATBOT
Thank you for contacting our hotel, I am ROB and I speak every language. I can give you prices and availability. What is your arrival date? If you want, I can pass you over to an agent.
This is Rob, a Nivula virtual assistant, powered by Dialogo.
A chat with an interactive chatbot which gives immediate responses, available on the hotel website, to give the customer answers to the most frequently asked questions, simply and directly, both before and during their stay.
A single multi-channel tool
What our chatbot offers:
NATIVELY CLOUD
INTEGRATED WITH A CRM
CREATED SPECIFICALLY FOR HOTELS
AVAILABLE 24/7
NO NEED FOR LOCAL INSTALLATIONS
FROM INITIAL CONTACT TO CUSTOMER TRACKING AND BOOKING: DIALOGO IS INSTANTLY AVAILABLE
Our chatbot service is integrated into DIALOGO.
It is an infrastructure, equipped with AI, to support agents engaged in responding to phone calls and emails.
The service generates repetitive and translated responses in real-time, ensuring that operators focus on the most important part of the negotiations.
Thanks to the digital environment, chat management becomes the piece of the puzzle that leads from contact, not only to sales, but to an in-depth knowledge of the customer and their needs.
THE REAL POWER OF THE INTERACTION BETWEEN NIVULA CHAT AND DIALOGO CRS:
It keeps track of all customer
interactions in a single interface,
for a continuous and complete conversation.
UNIQUE
COMMUNICATION
It speaks any language, the chatbot recognizes the originating conversation and responds in a personalised way. It can let the operator intervene who has translations in real-time.
EASY TO
UNDERSTAND
The chatbot can provide the user with room availability and prices for the requested dates until the entire booking process is completed.
FULL SERVICE
All data is stored and analyzed
to improve future interactions.
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