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Thanks to DIALOGO’s INTELLIGENT INTERFACE you can personalize your responses for every incoming call or enquiry.
WHILE ON A CALL, DIALOGO DISPLAYS USEFUL INFORMATION ABOUT THE CUSTOMER, with both new and repeat customers.
Here is an example:
The interface recognizes the client’s nationality and can answer in the correct language
DIALOGO supports and
EMPOWERS THE PERSON
ANSWERING THE CALLS and thanks
to the use of a PERSONALIZED SCRIPT, they are assisted to lead the conversation, right up to making a booking.
Through recognition and AI,
DIALOGO AUTOMATICALLY SORTS CALLS that are for other offices, saving agents time when they are busy with bookings.
LESS WAITING TIME FOR THE CUSTOMER,
THE GREATER THE CHANCE THEY WILL BOOK.
If the waiting time is too long,
Dialogo will call the customer back when the first agent becomes available, avoiding unnecessary waiting time.
To improve response times, Dialogo supports hotels by providing:
EXPERT NIVULA
AGENTS
SCRIPTS AND TEMPLATES FOR THE AGENTS TO FOLLOW
AI AND CHAT BOT
Dialogo is a service that provides the company with tools to increase the percentage and profitability of bookings.
DURING THE CALL:
Dialogo provides a script that is based on the information received during the call, integrated with the customer’s information present in the PMS.
The person answering the call, reads out the relevant information based on what the customer asks for, making the process smoother and more productive.
AFTER THE CALL:
Dialogo provides a summary of the information collected during the call.
It suggests a quote based on a constantly updatable model to maximize the conversion of enquiries into bookings.
It creates a log of all the actions carried out during the call with the customer.
From enquiry to booking
in just a few steps
VOICE
CHAT
REPLY:
The agent replies right away or Dialogo calls the customer back.
REPLY:
Chatbot replies to the customer’s questions up to making a reservation or passes the call to an agent.
OFFER:
Agents are supported by a script that summarizes the conditions and allows them to send a quote with one click.
OFFER:
Artificial Intelligence helps the customer build a ‘tailor-made’ quote.
DEAL:
Automatically adds the
booking to the PMS.
DEAL:
Automatically adds the
booking to the PMS.
BUSINESS INTELLIGENCE:
Once the booking has been handled and confirmed, Dialogo uses the data collected from all the enquiries and makes them accessible through graphs and analytics, with the aim to:
Improve the customer’s experience when contacting the hotel
Support staff
Streamline the
use of internal resources
Chatbot completes this sequence independently or passes the information collected to an agent!
Tracking every action allows you to constantly improve your results!
We offer exclusive content for those who wish to have a better understanding of the analytical instruments of Dialago.
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