Chatbot, Human Activity and Artificial Intelligence:
at the service of your business
Every day your business attracts customer interest across every channel: WhatsApp, email, social media, and phone. The results of your investments to increase online visibility mean that a large number of potential customers get in touch with you.
This represents your greatest growth opportunity.
Enhancing every single contact means transforming the energy of numerous inquiries into a smooth flow of bookings, optimizing time to maximize profit.
Dialogo is the ideal tool to manage contact requests from potential customers seamlessly by integrating chatbots, human interaction, and artificial intelligence — turning your online ubiquity into a true revenue driver rather than a limit to your operations.
The Shorter the Waiting Time for a Customer
The Greater The Chance They Will Book
Your business without Dialogo:
• Customers may be kept waiting, with responses arriving too late and potential bookings being lost
• Staff risk becoming overloaded during peak seasons
• Organizing customer profiles is difficult and requires additional effort from your team
Your business with Dialogo:
• No request goes unanswered
• Automatically organizes all customer data (nationality, language, etc.)
• You gain a “digital employee” who responds instantly, reducing training costs and internal communication time
Dialogo harmonizes customer acquisition processes to increase your profits.
Dialogo’s intelligent interface allows you to manage all contact channels and creates detailed profiles with information about customers who want to book.
Boost your investments, improve customer profiling, and easily monitor all data through the Cockpit.
Improve the customer experience starting from the booking stage: with Dialogo, operators are always prepared to satisfy every request, regardless of the channel.
Dialogo displays all useful information about the customer, whether new or returning.
A practical example? The interface recognizes the customer’s nationality so you can respond in their language.
The Dialogo operator is always supported by scripts for contact management, useful for handling everything from simple availability requests to finalizing or modifying a booking.
These supports help improve the sales process.
Thanks to AI, Dialogo automatically routes calls intended for other departments, saving time for operators focused on bookings.
Dialogo is a service that provides your business with tools to increase both the conversion rate and profitability of bookings
DURING THE CALL:
Dialogo provides a script that is based on the information received during the call, integrated with the customer’s information present in the PMS.
The person answering the call, reads out the relevant information based on what the customer asks for, making the process smoother and more productive.
AFTER THE CALL:
Dialogo provides a summary of the information collected during the call.
It suggests a quote based on a constantly updatable model to maximize the conversion of enquiries into bookings.
It creates a log of all the actions carried out during the call with the customer.
And after the customer leaves your business?
Business Intelligence
It creates a log of all the actions carried out during the call with the customer.
Enhance:
The customer experience in every interaction with your business
Support:
Your operators with real-time guidance and AI-assisted tools
Streamline:
The use of internal resources for greater efficiency and productivity