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Thanks to the INTELLIGENT INTERFACE, DIALOGO allows you to personalize your response for every incoming call or enquiry.
WHEN A CALL COMES IN, DIALOGO DISPLAYS USEFUL INFORMATION ABOUT THE CUSTOMER, for both new and repeat customers.
Here is an example:
The interface recognizes the client’s nationality and can answer in the right language
DIALOGO supports and
EMPOWERS THE PERSON
ANSWERING THE CALLS and thanks
to the use of a PERSONALIZED SCRIPT, they are placed in an optimal position to lead the conversation right up to making a booking.
Through recognition and AI,
DIALOGO AUTOMATICALLY SORTS CALLS that are for other offices, saving agents time when they are busy with bookings.
LESS WAITING TIME FOR THE CUSTOMER,
GREATER CHANCE THEY WILL BOOK.
If the waiting time is too long,
Dialogo will call the customer back when the first agent becomes available, avoiding unnecessary waiting time.
To improve response times, Dialogo supports hotels by providing:
EXPERT NIVULA
AGENTS
SCRIPTS AND TEMPLATES
FOR THE AGENTS
AI AND CHAT BOT
Dialogo is a service that provides the company with tools to increase the percentage and profitability of bookings.
DURING THE CALL:
Dialogo provides a script that is based on the information received during the call, integrated with the customer’s information present in the PMS.
The person answering the call, reads out the relevant information based on what the customer asks for,
making the process smoother and more productive.
AFTER THE CALL:
Dialogo provides a summary of the information collected during the call.
It suggests a quotation based on a constantly updatable model to maximize the conversion of enquiries into bookings.
It creates a log of all the actions carried out during the call with the customer.
From enquiry to booking
in just a few steps
CALL
CHAT
REPLY:
the agent replies right away or Dialogo calls the customer back.
REPLY:
Chatbot replies to the customer’s questions up to making a reservation or passes the call to an agent.
QUOTATION:
they are supported by a script that summarizes the conditions and allows you to send a quotation with one click
QUOTATION:
Artificial Intelligence helps the customer build a ‘tailor-made’ quotation.
DEAL:
Automatically adds the
booking to the PMS.
DEAL:
Automatically adds the
booking to the PMS
BUSINESS INTELLIGENCE:
Once the booking has been handled and confirmed, Dialogo uses the data collected from all the enquiries and makes them accessible through graphs and analytics, with the aim to:
Improve the customer’s experience when contacting the hotel
Support
the agents
Streamline the
use of internal resources
Chatbot completes this
sequence independently
or passes the information collected to an agent!
Tracking every action allows you to constantly improve your results!
WITH DIALOGO MY GUESTS ARE MORE SATISFIED AND BOOKINGS HAVE INCREASED.
- RUGGERO CARPINO - ALGILÀ ORTIGIA CHARME HOTEL, SIRACUSA
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